Despite your best efforts to select the perfect jewellery, there’s always a chance that it may need to be returned.
You can view Candere’s returns policy here, or read on to read our thorough summary below.
Details of Candere return policy
| Website | https://www.candere.com/ |
| Return window | 15 days |
| Return window begins | Date your item was purchased |
| Return channels | Initiate via phone, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Candere Customer Service |
| Customer Support Hours | 9am-9pm, 7 days a week |
Candere returns process
If you need to return an item to Candere, follow these steps carefully to ensure your return is processed smoothly.
First, log in to your Candere account and go to the My Orders section. Select the option to request a return and provide the reason for your return, such as dissatisfaction with the product or a manufacturing defect.
Next, make sure to keep the jewellery in its original condition and packaging. This includes all accessories, tags, boxes, and paperwork, like the original invoice and any certificates such as IGI, GIA, HKD, or EGL. If the original certificate is missing, Candere will deduct the replacement cost from your refund.
After that, repack the item securely. Use the extra packing material provided with your order, but do not reuse the original packaging the order was shipped in. Avoid using tape or any other wrapping on the shipment and only use the seal provided. Then, call Candere’s customer service team to arrange a pickup. They will help coordinate a convenient time for the courier to collect your package from your doorstep.
Ensure the return package has the correct return address, which is listed on your packing slip. The address to send your return to is Enovate Lifestyles Private Limited, 501-502, Om Shakti, Plot No. 21, Shakti Nivas, Ramchandra Lane Extn, Kanchpada, Malad West, Mumbai 400064, India. Keep track of the Return Tracking Number as this will help you monitor the status of your package. You can expect your refund within 10-14 working days after Candere receives your return.
How long does it take for a Candere return to be processed?
Typically, Candere processes returns within 10-14 working days from the time they receive the returned product. This timeframe includes a quality check to ensure the item meets their return conditions. Once the check is complete and everything is in order, they will initiate your refund to the original payment method used.
Candere refund methods
Refunds are processed to the same form of payment used for the original purchase. However, if your order was paid through digital wallets, gift cards, or the Candere Wallet, it will only be eligible for an exchange, not a direct refund. If no exchange is chosen, the amount will remain in your Candere Wallet for future purchases.
For items bought during promotions or sales, the refund will be based on the amount you paid, excluding any discounts or promotional benefits if the return affects your eligibility for those offers. If you used multiple payment methods, the refund will be processed proportionally across those methods.
Returning damaged items to Candere
If you receive a damaged, incorrect item, or an item you did not order, contact Candere immediately. They will arrange for an exchange or a full refund, including shipping costs, after verifying the issue. This quality check is necessary to confirm the error before they proceed with the return or exchange.
Which items can’t be returned to Candere?
Some items are not eligible for return under Candere’s policy. These include loose solitaire diamonds, gemstones, gold coins, bars, and frames. Custom-designed or bespoke items are also excluded from returns, as are Tushi products, which are only eligible for exchanges. Orders placed with the Double Gold Rate Protection (DGRP) benefit are only eligible for exchanges, with a 10% cancellation charge if returned.
Items that show signs of wear, damage, or alterations by a jeweler other than Candere will not be accepted. Additionally, removing the Non Returnable If Torn tag from any product disqualifies it from being returned.
Other things you should know about Candere’s returns policy
There are a few additional details to keep in mind when returning items to Candere.
If there is no manufacturing defect and you decide to return the product, a 10% restocking fee will be deducted from your refund. For international orders, Candere does not currently support returns for items shipped outside India.
It is essential to include the original invoice and certificates when returning an item. If any certificate is missing, the replacement cost will be deducted from your refund. Additionally, any amount paid for jewellery insurance is non-refundable, even if the item itself is returned.
If you wish to exchange an item, this must be initiated online but completed in-store. If the new item you select is of higher value, you will need to pay the difference. If it is of lesser value, the remaining amount will be credited for future use. Keep in mind that for exchange orders, the current gold rates and offers will be applied, replacing the rates and offers used for the original order.
By following these steps and keeping these details in mind, you can navigate Candere’s return policy more easily.
Overall, Candere’s return policy is very good compared to comparable retailers. To find out more about their Candere’s returns policy click here, or get in touch with the Candere Customer Service if you have any questions.