Despite your best efforts to select the perfect jewellery, there’s always a chance that it may need to be returned.
You can view Bluestone’s returns policy here, or read on to read our thorough summary below.
Details of Bluestone return policy
| Website | https://www.bluestone.com/ |
| Return window | 30 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via phone or mail, then return by post |
| Refund Method | Refund to Bluestone account |
| Contact page | Bluestone Customer Service |
| Customer Support Hours | 9 am-10 pm, 7 days a week |
Bluestone returns process
To return an item to Bluestone, start by selecting the item you want to return from your order history on their website. Make sure you do this within 30 days of receiving the product to be eligible for their money-back policy. Next, carefully place your jewellery in its original packaging along with any certificates or documentation that came with it. This ensures the item reaches Bluestone in good condition for their quality check.
Once you have everything packed, you’ll need to schedule a pickup. If your item is valued under ₹35,000, a Bluestone representative will come to collect it. You can simply hand the package over to them. For items valued at ₹35,000 or more, the process is slightly different. If Bluestone’s own employee is picking up the product, you can hand it over directly. However, if a third-party logistics partner is handling the return, Bluestone will first send you a tamper-proof packet. You need to secure your jewellery in this packet and seal it before handing it over. Once sealed, this packet can’t be opened without being destroyed, which ensures the security of your item.
After handing over your package, be sure to get proof of pickup. This can be a receipt, a photo of the tracking number, or an SMS confirmation. This documentation is important in case you need to track the return later.
Once Bluestone receives your item, they will perform a quality check. If everything is in order, your refund will be processed within 2-3 working days and credited to your Bluestone account.
How long does it take for a Bluestone return to be processed?
After the item is picked up and delivered to Bluestone’s warehouse, it usually takes 2-3 working days for the quality check and refund processing. Overall, from scheduling the pickup to receiving your refund, you should expect the process to take around a week. This time frame can vary slightly based on your location and the logistics involved.
Bluestone refund methods
Bluestone offers several refund options depending on how you paid for your order. If you choose Blue Cash, your refund will be credited back to your original payment method or your bank account, offering you the flexibility of getting your money back. You can also opt for Blue Credits, which are store credits you can use for future purchases. However, keep in mind that once issued, Blue Credits are non-refundable, so only choose this if you’re planning another purchase soon.
If you paid using a voucher or gift card, the refund terms will depend on the specific conditions of that voucher or card. For instance, some vouchers, such as one-time use or discount vouchers, cannot be refunded, so make sure to review these terms before starting a return.
Returning damaged items to Bluestone
If your jewellery arrives damaged, it’s essential to report this to Bluestone’s customer service as soon as possible. They will likely ask for photos or additional details to verify the issue. Once they confirm the damage, Bluestone will arrange for the return and handle any necessary repairs or replacements without additional cost to you.
Which items can’t be returned to Bluestone?
Not every item qualifies for Bluestone’s 30-day money-back policy. Solitaires priced above ₹3 lakh and coins are not eligible for returns. Customized jewellery may also be excluded, so it’s a good idea to check the return eligibility for these items before making a purchase.
Other things you should know about Bluestone’s returns policy
Bluestone offers free return shipping within India for all eligible items under their 30-day policy, which is a helpful benefit if you’re concerned about return shipping costs. It’s also important to have proof of purchase on hand, like a receipt or order confirmation, especially if you’re returning a gift. This will make the return process smoother.
If you bought items during a sale or with a discount, returning them might affect your eligibility for the discount. For example, if a promotional discount was applied based on purchasing multiple items and you return part of the order, the discount may no longer apply, and your refund could be adjusted accordingly.
Refunds for gift items will generally be processed back to the original payment method, so having the purchase receipt is helpful. If you paid using more than one method, such as a credit card and a gift card, your refund will be split across those methods in proportion to how you originally paid.
Bluestone does not offer direct exchanges for online orders. Instead, you can return your item for a refund and place a new order for the replacement. For tracking the status of your return, you can contact Bluestone’s customer service. They can provide updates and address any concerns you may have.
Overall, Bluestone’s return policy is straightforward, but it’s always wise to review the specific terms for your purchase before initiating a return.
Overall, Bluestone’s return policy is ok compared to comparable retailers. To find out more about their Bluestone’s returns policy click here, or get in touch with the Bluestone Customer Service if you have any questions.
