Despite your best efforts to select the perfect jewellery, there’s always a chance that it may need to be returned.
You can view Caratlane’s returns policy here, or read on to read our thorough summary below.
Details of Caratlane return policy
| Website | https://www.caratlane.com/ |
| Return window | 15 days |
| Return window begins | Date your item was shipped |
| Return channels | Initiate via phone or mail, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Caratlane Customer Service |
| Customer Support Hours | 24 / 7 |
Caratlane returns process
To return an item to Caratlane, start by ensuring that it qualifies for a return. Most products can be returned within 15 days of delivery, but items that are engraved or personalized are not eligible. If your order was delivered in India, the USA, or Canada, you can initiate a return by contacting Caratlane’s customer service. Unfortunately, if your order was shipped to Australia, the UK, Singapore, Dubai, or other countries, returns are not accepted.
Once you have confirmed that your item is eligible, securely pack it in its original packaging, including any certificates or accessories that came with it. Caratlane will arrange for the item to be picked up from your address and covers the return shipping costs for eligible regions. They also do not charge any restocking fees, so you will receive the full refund amount up to Rs. 1,00,000 for orders in India and up to $1,500 for those in the USA and Canada. After the item is received and inspected, the refund will be processed.
How long does it take for a Caratlane return to be processed?
Once Caratlane receives your returned item, they will inspect it to ensure it meets their return criteria. After approval, your refund will be processed within 10-15 days. Keep in mind that there is no way to track your return status online, so if you need updates, you will have to contact their customer service directly.
Caratlane refund methods
Caratlane will refund your money back to the original payment method used. If you used multiple payment methods—like part credit card and part gift card—the refund will be split accordingly. For instance, the amount paid with your credit card will be returned to your card, while the gift card amount will be reissued.
If you purchased an item during a promotion, the refund might be adjusted if returning the item makes you ineligible for the discount. This typically happens if the return lowers the total order value below a required threshold. For gift purchases, the refund generally goes back to the original buyer. However, you can arrange an alternative by contacting customer service.
Returning damaged items to Caratlane
If your item arrives damaged or defective, notify Caratlane’s customer service within 15 days. They will guide you through the process of either a return or replacement. Caratlane will cover all shipping costs for returning damaged items, so you won’t incur any additional expenses.
Which items can’t be returned to Caratlane?
Certain items cannot be returned to Caratlane. Engraved or personalized products are not eligible for return because they are custom-made and cannot be resold. Additionally, if your order was delivered to countries outside India, the USA, or Canada, returns are not accepted.
Other things you should know about Caratlane’s returns policy
Caratlane does not charge any restocking fees for returns, which means you will receive the full refund amount, subject to the policy limits. However, there are limitations on international returns. Unlike some other retailers, Caratlane only accepts returns from India, the USA, and Canada. If you’re purchasing from outside these regions, you won’t be able to return the item.
For online orders, if you need to exchange an item, you must visit a Caratlane store. This can be inconvenient if you don’t live near one, but it’s currently the only option they offer for exchanges.
These guidelines make Caratlane’s return process relatively straightforward for customers in the supported regions, but international buyers may find it restrictive. It’s essential to check the return policy carefully before purchasing, especially if you’re located outside India, the USA, or Canada.
Overall, Caratlane’s return policy is ok compared to comparable retailers. To find out more about their Caratlane’s returns policy click here, or get in touch with the Caratlane Customer Service if you have any questions.