Despite your best efforts to select the perfect jewellery, there’s always a chance that it may need to be returned.
You can view Tanishq’s returns policy here, or read on to read our thorough summary below.
Details of Tanishq return policy
| Website | https://www.tanishq.co.in/ |
| Return window | 7 days |
| Return window begins | Date your item was purchased |
| Return channels | Initiate via phone or mail, then return by post |
| Refund Method | Refund to original payment method |
| Contact page | Tanishq Customer Service |
| Customer Support Hours | Monday to Sunday – 10:00 AM to 10:00 PM IST |
Tanishq returns process
If you’re not satisfied with your Tanishq purchase, you can return it, but there are some key steps to follow. First, you need to initiate the return by contacting Tanishq customer support. You can either call 1800-266-0123 or email ecommsupport@titan.co.in within 7 days of receiving the product for Tanishq items or within 30 days for Mia items. It’s important not to send the product back until you’ve received a confirmation email from Tanishq. This ensures your return is authorized and processed correctly.
When preparing the product for return, make sure it is unused, unaltered, and in its original packaging, including all original tags and the invoice. For jewellery products, Tanishq provides an orange lock that must be used to secure the box. You will need to confirm the lock’s serial number with customer service as part of the return process. Without this, the return won’t be accepted.
Once everything is ready, Tanishq’s courier partner will pick up the product from your address. If you’re returning from within India, you don’t have to worry about return shipping fees, as Tanishq covers these costs. For international orders, returns are only accepted for defective items, and there are additional checks and approval steps involved.
How long does it take for a Tanishq return to be processed?
After Tanishq receives the returned item at their warehouse, it typically takes around 7-15 working days for your refund to be processed if you paid online. If you paid via cash on delivery (COD), the process can take up to 30 working days, especially if a cheque is being sent to your address.
Tanishq refund methods
Refunds are made through the original payment method used for the purchase. For online payments, the refund will be credited back to your bank account or card. For COD orders, you have the option to receive your refund either via direct bank transfer (NEFT) or by cheque.
If you choose NEFT and provide a cancelled cheque with your return, the refund is processed within 7-15 working days. If no cancelled cheque is provided, Tanishq will issue a refund by cheque, which can take up to 30 working days to arrive.
For purchases made using multiple payment methods, the refund will be split proportionally across those methods. For example, if you paid half by card and half in cash, half of the refund will be credited back to your card and the other half refunded through your chosen method.
Returning damaged items to Tanishq
If you receive a damaged or defective item, you should report it within 7 days for Tanishq products and within 30 days for Mia products. The item must be in its original, unused condition with all packaging and documentation. Once the issue is reported, Tanishq will arrange to pick up the item at no cost to you.
Which items can’t be returned to Tanishq?
Items that have been used, altered, or are missing their original tags and packaging cannot be returned. For jewellery products, it’s particularly important to use the provided orange lock, as returns will not be accepted without it.
Other things you should know about Tanishq’s returns policy
For international orders, Tanishq only accepts returns for defective products. The process includes an inspection, and the refund is initiated only after their Quality Assurance team approves it. If the delivery fails due to customer unavailability, the refund will be issued minus the shipping and customs costs.
If you purchased items during a promotion or sale, the refund will be adjusted based on the final eligibility of any discounts. For example, if returning an item means you no longer qualify for a promotional discount on your remaining items, the refund will reflect this change.
Refunds for gift items are processed back to the original purchaser, not the gift recipient. If you received a gift and wish to return it, the person who bought the item will receive the refund.
Currently, Tanishq does not offer an online tracking portal for returns. If you need to check the status of your return, you will need to contact their customer service team directly.
This should give you a clear understanding of Tanishq’s returns policy, but it’s always best to reach out to their customer service if you have specific questions or concerns about your return.
Overall, Tanishq’s return policy is very good compared to comparable retailers. To find out more about their Tanishq’s returns policy click here, or get in touch with the Tanishq Customer Service if you have any questions.
